These terms govern product provision from Plumbline to Trade Customers. By placing an order, you accept legal binding to these Terms, including the Privacy Policy and Warranties.

Plumbline may amend these Terms by publishing updates on the Website, with amended Terms applying to subsequent Orders.

Orders constitute offers to purchase under these Terms. A legally binding contract forms once Plumbline expressly accepts and approves an Order, or upon product delivery—whichever comes first.

Orders for indent or special-order Products cannot be cancelled after five business days. Product designs and specifications may change without notice, except for already-accepted Orders.

Quotations and pricing portals exclude GST unless stated otherwise; website and catalogue prices include GST unless stated otherwise. Prices may change anytime without notice, except for accepted Orders.

Products must be paid before Delivery unless credit has been agreed. Credit customers must pay invoices by the 20th of the month following dispatch. Credit card payments (Visa/Mastercard) attract a 2.5% transaction fee. All payments must be in cleared funds without withholdings or deductions.

Delivery charges depend on products ordered and destination. Quoted delivery dates are indicative only; Plumbline bears no liability for delivery delays.

Claims for loss, damage, or non-compliant products must be submitted via the Returns/Freight Damages form within 24 hours of Delivery. Products stored beyond 60 days incur 1% monthly storage fees.

Plumbline retains product title until full payment is received. Risk transfers to you upon Delivery. You must insure unpaid products and provide Plumbline evidence of insurance at Delivery.

Plumbline may allow returns within 60 days of order receipt, offering refunds, credits, or exchanges at its discretion.

Non-returnable products include: special order/indent/run-out/outlet/ex-display items; all vanities, mirror cabinets, and wall towers; basins with multiple tapholes; organic-finish tapware; painted cast iron baths; project/bulk orders (generally 10+ of one item); products not in original packaging/condition or that have been used or installed.

Freight and storage costs are non-refundable. Return fees apply to cover freight and distribution costs, calculated via the online returns form. No return fee applies for incorrectly supplied, faulty, or freight-damaged products; Plumbline arranges return freight. All returns require approval via the online form before shipment.

Non-lead-free tapware cannot be returned after 2 May 2026 due to regulatory changes.

Default occurs if you fail to pay by the due date, breach these Terms, become insolvent, or commit acts rendering you liable to liquidation or receivership.

Upon default, Plumbline may: charge default interest at 3% above its principal bank’s commercial overdraft rate; require remedy within specified periods; demand immediate payment; suspend/terminate your account; enforce security interests; reclaim products; and exercise other legal rights. Recovery expenses (collection charges, legal fees, commissions) are payable by you on demand.

Plumbline’s title retention constitutes a Security Interest in Products and proceeds, securing payment obligations. You must sign required documents and provide necessary information to perfect this Purchase Money Security Interest.

You waive rights to receive a Verification Statement. Sections 114(1)(a), 117(1)(c), 133, and 134 of the PPSA do not apply. Sections 116, 119, 120(2), 121, 125, 126, 127, 129, and 131 do not apply to you.

Upon non-payment or breach, Plumbline may enter your premises, take possession, and sell Products, or appoint a receiver. You indemnify Plumbline against associated costs and losses. If Products become land-annexed, they remain chattels subject to severance and removal.

You shall not grant other Security Interests or liens over Products in which Plumbline holds Security Interest.

Only warranties listed on the 'Warranty Information' page apply. No other express or implied warranties are provided.

Plumbline’s obligation is limited to replacing defective parts, repairing defects, or refunding the price, at Plumbline’s discretion. Removal and reinstallation costs may be covered unless the defect was obvious pre-installation.

Product colour representations are approximate. You are responsible for measuring and examining products before purchase and installation.

Products returned under warranty claims are subject to inspection costs payable by you if the claim is rejected.

You represent acquiring products “in trade” for resupply. The Consumer Guarantees Act 1993 does not apply. Sections 9, 12A, 13, and 14(1) of the Fair-Trading Act 1986 do not apply. You confirm this arrangement is fair and reasonable.

By ordering, you confirm product suitability for your purposes and are not relying on Plumbline statements or representations.

Service call-out fees of $125 plus GST (including 1st hour) and $80 plus GST per hour thereafter apply if service requests involve non-Plumbline products or issues caused by customer products.

Except as expressly provided in clause 9, Plumbline bears no liability for any loss, damage, or liability of any kind (including consequential loss or lost profit) arising from Products or services provided.

Liability for any breach is limited to the price of the Products concerned.

Plumbline is not liable for delays or non-performance caused by events beyond reasonable control, including natural disasters, civil commotion, hostilities, government actions, labour disputes, or supply chain issues from pandemics/epidemics.

Upon Force Majeure Events substantially delaying delivery, Plumbline will use reasonable endeavours to notify you and may delay Delivery or terminate the Contract if unable to perform for more than 60 days. You have no claim against Plumbline for such deferment or termination.

If Products are supplied to your design, you warrant manufacture will not infringe third-party intellectual property rights and agree to indemnify Plumbline against associated claims, losses, and expenses.

If Plumbline commissions unique product design, Plumbline remains the exclusive worldwide owner of all intellectual property rights and interests. This clause continues post-termination and product delivery.

Claims or disputes shall be resolved in good faith. Unresolved disputes may be referred to mediation under AMINZ Mediation Protocol or agreed mediation arrangements.

The mediator is selected and fees determined by AMINZ President or nominee if parties cannot agree within two working days. Mediation guidelines are set by parties or, failing agreement within two working days, by the mediator. Mediation occurs in Wellington, New Zealand.

Nothing prevents either party from seeking immediate equitable relief before New Zealand Courts.

Notices may be given by phone, in person, post, or email. You must pay Plumbline’s enforcement costs, including legal costs (solicitor-client basis).

You cannot transfer or assign rights, powers, or obligations without prior written consent. Plumbline’s failure to enforce strict performance does not constitute waiver. The contra proferentem rule does not apply.

If any provision is held unenforceable, illegal, or invalid, the remainder remains in full force. Parties will cooperate to carry out the spirit and intention, amending as necessary.

Consumer

A 'consumer' under New Zealand's Consumer Guarantees Act 1993 or Australia's Consumer Law (Schedule 2, Competition and Consumer Act 2010).

Contract

A legally binding sale and purchase agreement between Plumbline and the Trade Customer.

Delivery

The earlier of product despatch from Plumbline premises or collection from those premises. If you refuse delivery, products are deemed delivered when Plumbline is willing to deliver them.

Order

A product order from Plumbline.

Plumbline

Plumbline Limited, New Zealand company number 1278971.

PPSA

Personal Property Securities Act 1999 (New Zealand).

Privacy Policy

Plumbline's privacy policy on the Website.

Products

Goods and associated services provided by Plumbline under these Terms.

Terms

These terms and conditions.

Trade Customer

A customer who is not a Consumer.

Warranties

Residential and commercial warranty documents on the Website.

Website

The Plumbline website at https://plumbline.co.nz.