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Service & Returns
Report a fault with an installed product, or request a return. Both are handled by our service team.
Returns must meet our returns policy — returned within 60 days, in original packaging and resalable condition. Special order, indent, custom-made, clearance and outlet products are non-returnable.
Read the full returns policy
Service Request
Log a fault or issue with an installed product. Our service team will assess, respond, and arrange a service agent where needed.
Return / Freight damages
Requests to return freight damage, disowned returns, receive a Return Authorisation number or archive documentation.